Return & Refund Policy

Refund Policy
Last updated: November 20, 2024
Thank you for shopping at Lumin8shop.com. We value your satisfaction and stand behind our products with a customer-friendly refund policy.

Our Keep-It Refund Promise
At Lumin8shop.com, we offer a hassle-free refund process:

  • You have 30 calendar days from the date of purchase to request a refund

  • No need to return the product – you can keep it

  • No shipping labels or return tracking needed

  • No complex return procedures

How to Request a Refund

  • Contact our customer service team at support@lumin8shop.com with your order number

  • Briefly explain why you're unsatisfied with the product

  • Provide any relevant photos if the item is damaged or defective

  • Our team will process your request within 1–2 business days

Refund Process

  • Once approved, your refund will be processed within 5–7 business days

  • The refund will be issued to the original payment method used for the purchase

  • Original shipping charges are included in the refund

  • You'll receive an email confirmation when your refund is processed

Refund Eligibility
The following conditions apply:

  • Request must be made within 30 days of purchase

  • Item must be purchased directly from Lumin8shop.com

  • Proof of purchase (order number) is required

  • Digital products and downloadable items are not eligible for refund after delivery

Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: support@lumin8shop.com

Policy Updates
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.